Privacy Policy

Information We Collect

We may collect information that you provide directly to us when you browse the website, create an account, place an order, contact support, request returns, request warranty support, or subscribe to updates.

• Name, phone number, email address, and shipping address.
• Billing details required to process an order.
• Order details, product selections, cart details, and purchase history.
• Account login details if you create an account on our website.
• Messages, support requests, return requests, warranty requests, photos, or videos shared with support.
• Reviews, feedback, or other content voluntarily submitted by you.

Payment Information

Payments on Silvalyn may be processed through secure third-party payment gateways. We do not intentionally store complete card numbers, UPI credentials, net banking passwords, or other sensitive payment authentication details on our website.

Payment gateways may collect and process payment-related information according to their own privacy policies, security standards, and legal requirements.

Information Collected Automatically

When you visit silvalyn.com, certain technical information may be collected automatically to support website functionality, security, performance, analytics, and user experience.

• IP address, browser type, device type, and operating system.
• Pages visited, time spent, referral source, and website interactions.
• Cart, login, checkout, and session information needed for website functionality.
• Cookies and similar technologies used for performance, analytics, security, and user experience.

How We Use Your Information

We use customer information to operate our website, process orders, provide support, improve services, and protect our business and customers.

• To process, confirm, pack, ship, and deliver your orders.
• To send order updates, tracking information, invoices, and support messages.
• To handle returns, refunds, exchanges, warranty claims, and product support.
• To respond to WhatsApp, phone, email, and website inquiries.
• To prevent fraud, misuse, unauthorized access, and security risks.
• To improve website performance, product pages, customer experience, and support quality.
• To comply with applicable legal, tax, accounting, and regulatory requirements.

Order, Shipping & Support Use

To fulfill your order, we may use your name, phone number, address, email, order details, and product details. This helps us process your purchase, arrange free insured shipping, provide delivery updates, and assist with after-sales support.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to keep the website functional and improve your browsing experience.

• Essential cookies for cart, checkout, login, and website security.
• Analytics cookies to understand website usage and improve performance.
• Preference cookies to remember certain choices.
• Marketing or remarketing cookies only where enabled through website tools or third-party services.

You can manage or disable cookies through your browser settings. Some website features may not work correctly if essential cookies are disabled.

Marketing Communications

We may send promotional updates, offers, product information, or service messages through email, SMS, WhatsApp, or other contact methods only where permitted by law or based on your interaction with Silvalyn.

You may opt out of promotional communications by contacting us or using any unsubscribe option provided in the message. Important order, payment, shipping, return, warranty, or account-related messages may still be sent when necessary.

Sharing of Information

We do not sell your personal information. However, we may share necessary information with trusted service providers and partners who help us operate our business.

• Courier and logistics partners for shipping and delivery.
• Payment gateways and fraud prevention providers for secure payments.
• Website hosting, security, analytics, and technology service providers.
• Email, SMS, WhatsApp, and customer support service providers.
• Professional advisors, auditors, or legal authorities where required.
• Government, regulatory, or law enforcement authorities where legally necessary.

Data Retention

We retain personal information only for as long as reasonably necessary for business, order fulfillment, support, warranty, return, tax, accounting, legal, fraud prevention, and record-keeping purposes.

Some information may be retained for longer where required by applicable law, dispute resolution needs, warranty records, accounting requirements, or legitimate business protection.

Data Security

We use reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

• Secure website and hosting practices.
• Access controls where applicable.
• Trusted payment gateway processing.
• Monitoring and security tools where appropriate.
• Limited access to customer information based on business need.

No online platform can guarantee absolute security. Customers should also protect their account login details and avoid sharing sensitive information through unsecured channels.

Your Privacy Rights

Subject to applicable law, you may request access, correction, update, deletion, or withdrawal of consent regarding your personal information.

• Request a copy of certain personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where legally and operationally possible.
• Withdraw consent for optional marketing communication.
• Raise privacy-related questions or complaints with Silvalyn support.

Some requests may be limited where we need to retain information for legal, tax, accounting, fraud prevention, dispute, order, return, or warranty purposes.

Third-Party Links

Our website may contain links to third-party websites, tools, payment gateways, courier tracking pages, social media platforms, or external services.

Silvalyn is not responsible for the privacy practices, content, security, or policies of third-party websites. Please review their privacy policies before sharing personal information with them.

Children’s Privacy

Silvalyn is intended for users who can legally make online purchases or use the website with appropriate consent and supervision. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us without proper consent, please contact us so we can review and take appropriate action.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in business practices, website features, technology, legal requirements, or customer support processes.

The updated version will be posted on this page with the revised date. Continued use of silvalyn.com after changes means you accept the updated Privacy Policy.