Terms & Conditions

1. About Silvalyn

Silvalyn is an online jewellery brand offering refined jewellery designed for everyday elegance and special occasions.

• Website: silvalyn.com
• Business Address: Jajauli, Mashrakh, Saran, Bihar 841417
• Support Email: Contact@silvalyn.com
• WhatsApp / Call: +91 92852 98019

2. Eligibility to Use the Website

You may use this website only if you are legally capable of entering into a binding agreement under applicable law.

• You must provide accurate and complete information while placing an order.
• You are responsible for maintaining the confidentiality of your account login details.
• You must not use the website for fraudulent, illegal, abusive, or unauthorized activities.
• Silvalyn may refuse service, cancel orders, or restrict access where misuse or suspicious activity is detected.

3. Product Information

Silvalyn aims to provide clear and accurate product information including product title, description, metal type, plating, stone type, dimensions, ring size information, care guidance, and warranty details wherever applicable.

• Product images are intended to represent the item as accurately as possible.
• Slight differences may occur due to screen settings, photography, lighting, and natural product finishing.
• Product specifications should be checked carefully before placing an order.
• For ring purchases, Silvalyn uses inner diameter measurements for sizing.

4. Materials, Stones & Plating

Product materials may vary by item. Customers should always review the individual product page for exact specifications before purchase.

• 925 sterling silver is mentioned where applicable.
• Thick gold plating is mentioned where applicable.
• Premium CZ is clearly described as Premium CZ and is not presented as a natural diamond.
• Plated jewellery can naturally change over time with regular use, sweat, moisture, perfume, chemicals, or friction.

5. Pricing & Availability

Product prices, offers, discounts, and availability may change without prior notice. Silvalyn reserves the right to update, modify, discontinue, or remove products at any time.

• Prices shown on the website are subject to change.
• Discounts and offers may have specific terms or validity periods.
• Product availability is not guaranteed until the order is confirmed.
• In case of pricing, stock, or technical errors, Silvalyn may cancel or correct the order.

6. Orders & Acceptance

Placing an order on silvalyn.com does not automatically guarantee acceptance. An order is accepted only after payment confirmation, order review, and processing by Silvalyn.

• Silvalyn may contact you to verify order details where required.
• Orders may be cancelled if payment fails, details are incomplete, or activity appears suspicious.
• Orders may also be cancelled due to stock issues, product errors, pricing errors, serviceability restrictions, or operational reasons.
• If an eligible cancelled order has already been paid, refund processing will be initiated as per payment method and payment gateway timelines.

7. Payments

Payments may be processed through secure third-party payment gateways. Available payment options may include UPI, cards, net banking, wallets, or other methods shown during checkout.

• Customers must provide accurate payment and billing information.
• Silvalyn does not intentionally store complete card numbers, UPI PINs, net banking passwords, or sensitive payment authentication details.
• Payment failures, delays, chargebacks, or gateway issues may be subject to payment provider rules.
• Orders are processed only after successful payment confirmation.

8. Shipping & Delivery

Silvalyn products are manufactured in Surat and shipped securely to customers across India.

• Free shipping is available on all orders.
• Every order is shipped with insured shipping.
• Most orders are delivered within 7-8 business days after dispatch.
• Delivery timelines may vary due to courier availability, remote locations, public holidays, weather, or operational delays.
• Customers must provide complete and accurate shipping information at checkout.

9. Returns & Refunds

Silvalyn offers a 7-day return policy on eligible products, subject to return approval and inspection.

• Eligible products can be returned within 7 days from the date of delivery.
• The product must be unused, unworn, undamaged, and in original condition.
• Original packaging, tags, invoice, certificates, and accessories must be included.
• Customized, engraved, resized, specially made, final sale, or damaged-by-use products may not be eligible for return.
• Refunds are processed only after the returned product passes quality inspection.

10. Cancellations

Orders may be cancelled only before processing, customization, packing, or dispatch.

• Cancellation requests should be raised as soon as possible through Silvalyn support.
• Once an order is processed, packed, or shipped, cancellation may not be possible.
• Refunds for approved cancellations will be processed as per payment method and payment gateway timelines.

11. Warranty

Silvalyn offers a 1 Year Warranty on eligible products against verified manufacturing defects only. Warranty approval is subject to inspection and verification.

• Physical wear and tear is not covered.
• Size changes, resizing requests, and fit-related issues after purchase are not covered.
• Accidental damage, improper handling, misuse, pressure, impact, or dropping are not covered.
• Damage caused by water, perfume, chemicals, sweat, lotions, sanitizer, or cleaning agents is not covered.
• Plating fading, discoloration, surface changes, or tarnish caused by use or chemical exposure are not covered.
• Customer must cover shipping cost to send the product to Silvalyn for warranty inspection or claim processing.

12. Jewellery Care Responsibility

Jewellery is delicate and requires proper care. Customers are responsible for following care instructions to preserve product appearance, finish, stone setting, and structure.

• Keep jewellery away from water, perfume, sanitizer, sweat, lotions, and chemicals.
• Remove jewellery before bathing, swimming, sleeping, exercise, or heavy work.
• Store each piece separately in a dry pouch or jewellery box.
• Clean gently with a soft dry cloth.
• Improper care may affect warranty, return, and support eligibility.

13. User Accounts

Customers may create an account to manage orders, addresses, and account details. You are responsible for keeping your login information confidential.

• Do not share your account password with others.
• Notify Silvalyn if you suspect unauthorized access.
• Silvalyn may suspend or restrict accounts involved in misuse, fraud, abusive behavior, or policy violations.

14. Reviews, Feedback & User Content

If you submit reviews, feedback, photos, messages, or other content to Silvalyn, you agree that the content must be accurate, respectful, lawful, and not misleading.

• Do not submit fake, abusive, defamatory, offensive, or unlawful content.
• Do not upload content that violates someone else’s rights.
• Silvalyn may moderate, remove, or refuse content that violates these terms.
• By submitting content, you allow Silvalyn to use it for website, support, quality, and customer experience purposes where appropriate.

15. Prohibited Use

You agree not to misuse silvalyn.com or its services.

• Do not attempt fraud, false orders, unauthorized payments, or payment disputes in bad faith.
• Do not interfere with website security, performance, or functionality.
• Do not scrape, copy, reproduce, or misuse website content without permission.
• Do not use the website for unlawful, harmful, abusive, or misleading activity.
• Do not impersonate another person or provide false information.

16. Intellectual Property

All website content, including brand name, logo, text, product descriptions, layout, graphics, images, icons, design elements, and other materials, belongs to Silvalyn or its respective content owners.

You may not copy, reproduce, distribute, modify, sell, or commercially use any website content without written permission from Silvalyn.

17. Limitation of Liability

Silvalyn aims to provide a reliable shopping experience, but we do not guarantee that the website will always be error-free, uninterrupted, or free from technical issues.

• Silvalyn is not responsible for delays caused by courier partners, payment gateways, internet issues, natural events, public holidays, or circumstances beyond reasonable control.
• Silvalyn is not liable for indirect, incidental, special, or consequential losses arising from website use or product purchase.
• Product care, sizing selection, account security, and accurate order information are customer responsibilities.

18. Privacy

Your use of silvalyn.com is also governed by our Privacy Policy. We may collect and use customer information for order processing, shipping, payments, customer support, returns, warranty claims, security, analytics, and legal compliance.

19. Changes to These Terms

Silvalyn may update these Terms & Conditions from time to time to reflect changes in business practices, website features, policies, legal requirements, or customer support processes.

Updated terms will be posted on this page with a revised date. Continued use of silvalyn.com after changes means you accept the updated Terms & Conditions.

20. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any dispute arising from website use, orders, services, products, policies, or transactions shall be subject to applicable legal process and the jurisdiction of competent courts in India.

Customers are encouraged to contact Silvalyn support first for order, return, refund, warranty, or product-related concerns so that the issue can be reviewed and resolved where possible.