Return & Refund Policy
At Silvalyn, customer satisfaction is important to us. If you are not fully satisfied with your order, eligible products may be returned within 7 days of delivery, subject to the return, refund, replacement, and cancellation conditions mentioned below.
7-Day Return Policy
Eligible products can be returned within 7 days from the date of delivery.
- The item must be unused, unworn, and in original condition.
- All original packaging, tags, certificates, invoice, and accessories must be included.
- Products showing signs of wear, damage, alteration, misuse, or improper care may not qualify for return.
- Return approval is required before sending the product back.
Refund Policy
Refunds are available only for eligible products that meet Silvalyn’s return requirements and successfully pass our quality inspection after the returned item is received.
- Refund requests must be raised within 7 days of delivery.
- For damaged, defective, or incorrect products, the issue must be reported within 48 hours of delivery.
- To request a refund, customers must contact Silvalyn support with the order number, registered contact details, reason for refund, and clear product photos or videos where applicable.
- Refunds are processed only after the return request is approved and the product is received back in unused, unworn, and original condition.
- Once the returned product is received and approved after quality inspection, the refund will be processed by Silvalyn within 48 hours.
- Refunds are generally issued to the original payment method used at the time of purchase. Bank or payment gateway timelines may vary after Silvalyn processes the refund.
- Shipping, handling, payment gateway, return shipping, COD, customization, engraving, resizing, or special-order charges may be non-refundable where applicable.
- Customized, engraved, resized, specially made, final sale, clearance, used, damaged, altered, or incomplete products are non-refundable and non-cancellable where applicable.
- Orders can be cancelled only before processing, customization, packing, or dispatch begins. Once an order has been processed, customized, packed, or shipped, cancellation may not be possible.
Non-Returnable Items
Certain items are not eligible for return, refund, or cancellation due to customization, hygiene, product nature, or sale conditions.
- Customized or engraved jewelry.
- Resized or specially made products.
- Final sale or clearance items where clearly mentioned.
- Products damaged due to improper handling, misuse, accidental damage, or normal wear.
- Items returned without original packaging, invoice, tags, certificates, or accessories.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Silvalyn support within 48 hours of delivery.
To help us review the issue quickly, please share your order number along with clear product photos, packaging images, and an unpacking video if available.
How to Request a Return or Refund
To initiate a return, refund, exchange, or replacement request, please contact our support team with your order details and reason for the request.
- Share your order number and registered contact details.
- Explain the reason for return, refund, replacement, or exchange clearly.
- Provide clear photographs or videos where applicable.
- Wait for approval from Silvalyn before shipping the item back.
- Returns sent without approval may not be accepted.
Return Pickup or Shipping
Return pickup or reverse shipping availability may depend on your location and courier serviceability.
If reverse pickup is unavailable, customers may be required to ship the product to the address provided by our support team after return approval. Return shipping charges may be borne by the customer unless the return is due to a verified damaged, defective, or incorrect product.
Quality Check After Return
Once the returned product is received, it will go through a quality inspection.
Refunds, replacements, or exchanges will be processed only after the item passes quality check and matches the approved return request.
Exchange or Replacement
In eligible cases, Silvalyn may offer product exchange or replacement depending on stock availability, product condition, inspection results, and the nature of the issue reported.
Exchange or replacement approval is subject to policy eligibility and final quality verification.
Order Cancellation
Orders may be cancelled before processing, customization, packing, or dispatch.
- To request cancellation, contact Silvalyn support as soon as possible with your order number.
- If the order has not entered processing, customization, packing, or dispatch, cancellation may be approved.
- Once an order has been processed, customized, packed, or shipped, cancellation may not be possible.
- Payment gateway, COD, customization, resizing, engraving, or special-order charges may be deducted where applicable.
7-Day Return & 48-Hour Refund Processing
Eligible Silvalyn products can be returned within 7 days of delivery after approval, provided the item is unused, unworn, complete with original packaging, and passes our quality inspection. Once approved after return, the refund will be processed within 48 hours.
Need Help With a Return or Refund?
If you need assistance regarding returns, refunds, damaged items, exchanges, replacements, or cancellations, please contact Silvalyn support with your order details.