Return & Refund Policy

7-Day Return Policy

Eligible products can be returned within 7 days from the date of delivery.

• The item must be unused, unworn, and in original condition.
• All original packaging, tags, certificates, invoice, and accessories must be included.
• Products showing signs of wear, damage, alteration, misuse, or improper care may not qualify for return.
• Return approval is required before sending the product back.

Non-Returnable Items

Certain items are not eligible for return due to customization, hygiene, product nature, or sale conditions.

• Customized or engraved jewelry.
• Resized or specially made products.
• Final sale or clearance items where clearly mentioned.
• Products damaged due to improper handling, misuse, accidental damage, or normal wear.
• Items returned without original packaging, invoice, tags, certificates, or accessories.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Silvalyn support within 48 hours of delivery.

To help us review the issue quickly, please share your order number along with clear product photos, packaging images, and an unpacking video if available.

How to Request a Return

To initiate a return request, please contact our support team with your order details and reason for return.

• Share your order number and registered contact details.
• Explain the reason for return clearly.
• Provide clear photographs or videos where applicable.
• Wait for return approval from Silvalyn before shipping the item back.
• Returns sent without approval may not be accepted.

Return Pickup or Shipping

Return pickup or reverse shipping availability may depend on your location and courier serviceability.

If reverse pickup is unavailable, customers may be required to ship the product to the address provided by our support team after return approval.

Quality Check After Return

Once the returned product is received, it will go through a quality inspection.

Refunds, replacements, or exchanges will be processed only after the item passes quality check and matches the approved return request.

Refund Process

Once the returned item is received and successfully passes inspection, the refund process will be initiated.

• Refunds are generally processed to the original payment method.
• Refund processing may take a few business days after approval.
• Bank or payment gateway timelines may vary.
• Shipping, handling, payment gateway, or customization charges may be non-refundable where applicable.

Exchange or Replacement

In eligible cases, Silvalyn may offer product exchange or replacement depending on stock availability, product condition, inspection results, and the nature of the issue reported.

Exchange or replacement approval is subject to policy eligibility and final quality verification.

Order Cancellation

Orders may be cancelled before processing, customization, packing, or dispatch.

Once an order has been processed, packed, or shipped, cancellation may not be possible. Please contact support immediately if you wish to cancel your order.