Warranty Policy

1 Year Warranty Coverage

Silvalyn provides a 1 Year Warranty from the date of delivery on eligible products against verified manufacturing defects.

• Coverage applies only to eligible manufacturing defects.
• The product must be purchased directly from Silvalyn.
• Original order details, invoice, or purchase proof may be required.
• Warranty approval is subject to product inspection and verification.

What Is Covered

The warranty may cover eligible manufacturing-related issues confirmed after inspection.

• Manufacturing defects in craftsmanship.
• Faults caused by production or setting issues.
• Eligible defects reported within the warranty period.
• Approved repair or replacement support at Silvalyn’s discretion.

What Is Not Covered

The Silvalyn warranty does not cover damage or changes caused by regular use, handling, lifestyle, or external conditions.

• Physical wear and tear from regular use.
• Size changes, resizing requests, or fit-related changes after purchase.
• Scratches, dents, bending, breakage, or accidental damage.
• Damage caused by improper handling, misuse, pulling, pressure, impact, or dropping.
• Damage caused by exposure to water, perfume, chemicals, lotions, sweat, or cleaning agents.
• Stone loosening or stone loss caused by impact, mishandling, or wear and tear.
• Plating fading, discoloration, or surface changes caused by usage or chemical exposure.
• Repairs, alterations, resizing, or modifications done by any third party.
• Shipping cost paid by the customer to send the product to Silvalyn for warranty inspection or claim processing.

Physical Wear & Tear

Jewelry is delicate and can naturally show signs of use over time. Normal wear and tear is not considered a manufacturing defect.

This includes scratches, dullness, surface marks, plating changes, bending due to pressure, accidental breakage, and damage caused by everyday handling or improper storage.

Size Changes Are Not Covered

Ring size selection is the customer’s responsibility before placing an order. Size changes, resizing requests, and fit-related issues are not covered under warranty.

Please check the size guide carefully before ordering. Silvalyn uses inner diameter measurements for ring sizing.

How to Request Warranty Support

To request warranty assistance, please contact Silvalyn support with your order details and clear information about the issue.

• Share your order number and registered contact details.
• Attach clear photos and videos of the product issue.
• Share a short explanation of when and how the issue was noticed.
• Wait for support confirmation before sending the product for inspection.
• Do not send any product back without prior approval from Silvalyn support.

Inspection & Approval

All warranty claims are subject to inspection by Silvalyn. The product must be reviewed to confirm whether the issue is a manufacturing defect or damage caused by use, handling, or external factors.

Warranty support will be approved only after successful inspection and verification.

Repair, Replacement, or Resolution

If a warranty claim is approved, Silvalyn may offer repair, replacement, or another suitable resolution depending on the product condition, issue type, and availability.

The final resolution will be decided after inspection and approval.

Warranty Shipping

If a product needs to be sent to Silvalyn for warranty inspection or claim processing, the shipping cost to send the product to us must be covered by the customer.

Shipping instructions will be shared by the Silvalyn support team after the warranty request is reviewed. Please do not ship any product back without prior approval from Silvalyn support.